Refund policy

Return and Refund Policy

SIP N SHIFT PH8, operated by PH8 Holdings Inc. (“Sip n Shift PH8,” “we,” “us” or “our”), wants customers to purchase with confidence. This Return and Refund Policy explains the conditions under which products purchased from sipnshiftph8.com may be returned, exchanged, cancelled or refunded.

This policy applies to online purchases made through our Canadian store. It does not restrict any mandatory rights or remedies available under applicable consumer-protection legislation.

1. Return period

You may request authorization to return an eligible product within 14 calendar days after the confirmed delivery date.

To qualify for a return, the product must:

• Be unused, unworn and unaltered;
• Be unopened where it was sold in sealed packaging;
• Be in the same condition in which it was delivered;
• Include all original packaging, inserts, accessories, tags and protective materials; and
• Be accompanied by valid proof of purchase.

Submitting a return request does not automatically mean that the return has been approved.

2. Return authorization

Before returning any product, contact us at:

Email: [INSERT CUSTOMER-SERVICE EMAIL]
Order information required: Order number, customer name, product and reason for return.

Do not send a product back without receiving return instructions and authorization from us. Unauthorized returns may be refused or returned to the sender.

The approved return address will be provided by email. Returns must not be sent to a manufacturer or distributor.

3. Collectible packaging and condition

Diecast vehicles and their cards, blisters, boxes, acrylic cases and other packaging may form part of the collectible product.

Unless a product listing specifically guarantees a particular packaging grade, we do not guarantee that collectible packaging will be completely free from minor factory, storage or transportation imperfections. These may include minor corner wear, light surface marks, small print variations, minor blister movement or other slight imperfections that do not materially affect the product.

Any known significant packaging damage will be disclosed in the product listing where reasonably possible. Products identified as damaged packaging, scratch and dent, loose, opened, clearance or imperfect are sold in the condition shown and described.

Normal manufacturing variations—including minor paint, wheel, axle, decal, trim or assembly variations—are not automatically considered defects. This does not apply where the item is materially different from its description or where applicable law provides a remedy.

4. Items that cannot normally be returned

The following are final sale and are not eligible for voluntary return or exchange:

• Products returned more than 14 days after delivery;
• Products that have been opened when originally sold sealed;
• Diecast vehicles removed from their original card, blister, box or display packaging;
• Products that have been used, displayed, modified, damaged or handled beyond what is reasonably necessary to inspect them;
• Clearance, liquidation, scratch-and-dent or explicitly marked final-sale products;
• Mystery, blind-box, chase-assortment or randomly selected products after opening;
• Personalized, customized or specially sourced products;
• Gift cards;
• Food, beverages or other perishable products;
• Preorder or special-order deposits where the non-refundable condition was clearly disclosed before purchase and is permitted by law;
• Shipping charges, customs duties, import charges and taxes paid to third parties, except where required by law or where the return resulted from our error.

A final-sale designation does not remove any mandatory rights relating to an incorrect, materially misdescribed, defective or unlawfully supplied product.

5. Damaged, defective, missing or incorrect orders

Inspect your order as soon as reasonably possible after delivery.

Where an item arrives damaged, materially defective, incomplete or different from the item ordered, contact us within 48 hours where reasonably possible and provide:

• Your order number;
• Photographs of the product;
• Photographs of the packaging condition;
• Photographs of the shipping carton and shipping label; and
• A description of the issue.

Keep the product, shipping carton and all packing materials until the claim has been resolved. A courier may require them when reviewing shipping damage.

Depending on the circumstances and applicable law, we may provide an appropriate remedy such as:

• A replacement;
• Replacement parts or missing components;
• A partial refund;
• Store credit, with your agreement; or
• A refund to the original payment method.

The 48-hour reporting request helps us investigate courier claims and does not eliminate any mandatory legal right that cannot lawfully be limited.

6. Return shipping costs

For an approved voluntary return caused by a change of mind, duplicate purchase or customer ordering error:

• The customer is responsible for return-shipping costs;
• Original shipping charges are not normally refundable;
• The return must be securely packaged; and
• A tracked and insured shipping method is strongly recommended.

Where the return results from our error or an eligible damaged, defective or materially misdescribed product, we will provide return instructions and cover reasonable return-shipping costs where required.

We do not accept postage-due or cash-on-delivery returns.

The customer remains responsible for an authorized voluntary return until it is delivered to us.

7. Refund inspections and processing

Once an authorized return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will normally be issued within 10 business days after inspection to the original payment method. Your bank, credit-card provider or payment processor may require additional time to post the refund.

Refunds will be based on the amount actually paid after discounts, promotional codes, gift cards or credits.

Where a return does not satisfy this policy, we may:

• Decline the refund;
• Offer a reduced refund reflecting loss in value, where lawful and agreed;
• Return the product to the customer at the customer’s expense; or
• Request further information before completing the review.

Any refund legally required under applicable consumer-protection legislation will be issued within the legally required period.

8. Exchanges

Exchanges are subject to product availability and are not guaranteed.

The quickest method is normally to request an authorized return and place a separate order for the replacement product. Where we approve a direct exchange, the replacement will be shipped after the returned item has been received and inspected.

Customers are responsible for any price difference and applicable shipping charges unless the exchange resulted from our error.

9. Order cancellations

Contact us immediately when requesting an order cancellation.

We may cancel and refund an order that has not entered packing or fulfillment. Once an order has been packed, transferred for fulfillment or shipped, it may no longer be cancelled and will instead be subject to the return provisions of this policy.

We reserve the right to cancel an order because of:

• Inventory errors;
• Incorrect pricing or product information;
• Suspected fraud or unauthorized payment;
• Shipping restrictions;
• Supplier cancellation;
• A product becoming unavailable; or
• Another legitimate operational or legal reason.

If we cancel a paid order, we will refund the applicable amount to the original payment method.

Nothing in this section restricts a cancellation right provided by applicable law.

10. Preorders and special orders

Preorders and specially sourced products may be subject to separate terms displayed on the product page or in our Preorder Policy.

Estimated arrival and release dates are estimates only and may change because of manufacturer, distributor, customs, transportation or other delays outside our control.

Any deposit stated to be non-refundable will be treated as non-refundable only where:

• That condition was clearly disclosed before checkout;
• The customer expressly agreed to it; and
• The condition is lawful in the applicable jurisdiction.

Where a preorder is cancelled by us or permanently unavailable, the customer will receive a refund of the amount paid for that product unless the customer agrees to another remedy.

11. Refused, unclaimed and undeliverable shipments

A refused, unclaimed or undeliverable shipment is not considered an approved return.

If an order is returned because of:

• An incorrect or incomplete address supplied by the customer;
• Failure to collect the parcel;
• Refusal of delivery;
• Failure to pay applicable duties or import charges; or
• Repeated unsuccessful delivery attempts,

we may deduct reasonable return-shipping, reshipping or carrier charges from any refund where legally permitted.

Original shipping charges will not normally be refunded. Reshipping requires payment of the new shipping charge.

12. International orders

International customers are responsible for customs duties, brokerage fees, import taxes and other government or carrier charges unless expressly stated otherwise.

These charges are normally paid directly to a government, courier or customs broker and cannot be refunded by Sip n Shift PH8.

International returns must be marked accurately as returned merchandise. We are not responsible for charges caused by incorrect customs declarations made by the sender.

Mandatory consumer rights in the customer’s jurisdiction continue to apply where legally applicable.

13. Promotions and bundled products

Where a returned product formed part of a bundle, package discount, gift-with-purchase promotion or minimum-spend promotion, the refund may be adjusted to reflect:

• The normal price of products retained by the customer;
• The value of a promotional item that is not returned; or
• The revised discount eligibility after the return.

Any adjustment will be explained before the refund is completed.

14. Fraudulent or abusive returns

We may refuse returns associated with suspected fraud, product substitution, altered products, false damage claims, repeated policy abuse or other dishonest conduct.

We may request photographs, identification, serial numbers or other reasonable information to investigate a return, subject to applicable privacy and consumer-protection laws.

15. Statutory rights

This policy provides voluntary return terms in addition to legal rights that may apply.

Nothing in this policy is intended to exclude, restrict or waive any right, remedy, warranty, condition, cancellation right or refund obligation that cannot lawfully be excluded under Ontario’s Consumer Protection Act, 2002 or other applicable legislation.

If any part of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail, and the remaining provisions will continue to apply.

16. Changes to this policy

We may update this policy periodically. The policy in effect when an order is placed will generally apply to that order, except where a later change is required by law or provides greater rights to the customer.

The current version and effective date will be published on sipnshiftph8.com.

17. Contact information

Questions, return requests and refund enquiries should be directed to:

SIP N SHIFT PH8
Operated by PH8 Holdings Inc.
Ontario, Canada
Email: team@sipnshiftph8.com
Website: sipnshiftph8.com